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Issue 21 August 2024 Customer & Market Research

Unlocking Customer Value

Learn how product marketers can better understand customers through ICP development, customer research, buyer personas, win/loss analysis, and value creation frameworks that drive growth and improve go-to-market decisions.

Have a product marketing story to share? Learn how to contribute here.

Insights

Product Marketing’s Ideal Customer Profile Field Guide

An ideal customer profile is crucial part of the go-to market strategy. It requires defining, finding and understanding your best customers, and then pushing that understanding through your GTM plan.

Matt Mehus, Vice President of Marketing at OpenVPN Inc, shares this step-by-step guide to building ICP. He talks about the misconceptions of the "ideal customer profile", and how ICPs influence other marketing and business activities.

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Featured Insights

The Value Creation Framework

Connecting customer insights, funnel stages and growth channels makes this value creation framework impactful. In this article, Georgi Furnadzhiev, co-founder of MarketHackr, explores a structured approach to creating customer value, developed through his work experience. Dive in to learn from a personal example of how Georgi uses this framework to maximize growth.

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Featured Stories
How To Quickly And Affordably Get Customer Insights

Matt Collins shares a practical approach to gathering customer insights when time, budget, and customer access are limited. Learn how to conduct effective customer interviews and turn qualitative research into better product and go-to-market decisions.

Getting Started With a Win/Loss Analysis

Anita Raj is a product marketing specialist at ThroughPut Inc. In this three-part series, she explores how to plan and implement one of the key tools of modern marketing success – the win/loss analysis.

How to Develop Buyer Personas in Four Easy Steps

Jennifer Crawford shares a practical four-step process for developing buyer personas, helping product marketers better understand customer needs, motivations, and buying behaviors.